Measuring your communications success

So we’ve developed a communications plan and are putting it into practice by working towards long-term goals and taking short-term actions daily, but how do we know if anything’s working?

Like anything we do in business, it’s essential to measure success, especially where we’re putting a lot of time or money into an activity.

Our business plan will suggest appropriate targets to us, but we have to work out how to tell if we are meeting these.

There are many different ways of measuring the success of communications. One of the simplest is to ask people, such as asking customers how they found out about your company or product. You can do this in person or on the phone or develop a more comprehensive survey for people to fill in.

You can also develop specific response mechanisms so that customers respond with a unique code printed in an advert (letting you know they saw that advert) or access a special web page so you can count how many responses your activity generated. While simply measuring increases in responses or sales tells you that your communications are working, it won’t tell you why it’s working or which activities work better than others. If you advertise in three publications, it’s useful to know which one generates a bigger response as you might wish to increase your advertising in that one and stop advertising in the other two. You can use this in any form of communication, not just for advertising and marketing.

By discovering what works best, you can focus on successful methods and stop or improve less productive activities. Your planning and use of communications will become more sophisticated and you will get more value from your communications budget.

After our last blog, are you taking action every day?

z2zine next Monday: Realistic communication objectives

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