Please ask us your communications FAQs

We look forward to working with you and understand that there are questions you may want to ask. We try to answer as many of these as we can on this site and have also provided the answers to communications FAQs (frequently asked questions) below.

If you can’t find an answer to a question you have, please call us on 0333 0444 354 or email us at  and we will do our best to answer it. We’re always pleased to talk.

1. Who are z2z?

Who we are

Are you a real business?

We are a real business, established in 1994. We publish our phone number, address and email so that you can always get in touch easily.

Where are you?

We’re based in the United Kingdom with offices in Wilton, Wiltshire and in Ilfracombe, Devon. You can contact us easily.

2. Our approach to working with you

How we work to make business easy, enjoyable and successful

Can I be sure of confidentiality?

Often we are asked to write, edit or proofread commercially sensitive material or confidential documents, such as company reports, business cases and tenders. We regularly proofread brochures and catalogues before publication, sometimes when commercial data, such as pricing details, are still being finalised.

You can be assured that we will maintain total confidentiality when working with such material and are happy to sign non-disclosure agreements where you require this. Where we print out confidential documents, we shred them afterwards in high security DIN 4 standard commercial shredders. Whatever level of confidentiality you require, we can meet this.

How do you start projects?

We start by discussing your requirements to establish what you want to achieve. We’ll suggest the best ways to achieve this and quote prices, so you know how much each option will cost. When we have agreed the detailed brief, delivery schedule and price, we’ll begin work.

What forms of payment do you accept?

We offer you several ways to pay for our services:

  • BACS or direct bank transfer
  • PayPal (by credit or debit card)
  • Cheque

We prefer BACS or PayPal where possible and appreciate your prompt payment on satisfactory completion of work or at agreed stages of a project.

3. Copywriting

Details about our freelance business copywriter services

Will I own the copyright of text you write for me?

Usually, a copywriter will own the copyright of text they write. This gives them certain control over where their writing is published and their permission has to be sought if anyone else wants to use that material.

When you commission writing from Zarywacz, we assign ownership of the copyright to you when we receive the agreed payment.

This means that you are free to use the material we have written for you however you wish, in any format and as many times as you want. You can use it in your marketing material, in magazines and newsletters, on web sites and blogs, as press releases or articles, or all of these. After payment, there is no restriction on how you use the material.

We recommend you check out copyright ownership of any copywriting or creative services you commission to ensure there are no restrictions on how you use the finished text, images or other materials.

4. Journalism

Do you conduct interviews with people for articles?

Yes, we conduct interviews with people at all level for articles, from chief executives and managing directors to employees and apprentices. We enable people to tell their stories in their own words in articles that people want to read.

Do you write for real publications?

Since 2009 Robert Zarywacz has written two pages of business news every week as business editor of the North Devon Journal. He has also written on technology and the internet for The Business Magazine. Zarywacz also edits and produces magazines and newsletters for clients.