Articles Tagged with blogs

Make it easy

With businesses pumping out so much information in press releases, newsletters, blogs and tweets, how much of it is clear?

Clarity is important when readers have so much to read. If they can’t understand something, it needs to be very important for them to take the time to re-read it or contact you for clarification. Most likely they won’t bother and will move on to the next item, possibly from a competitor. If that is easy to read and understand, you’ll have lost out.

When you’re close to your business, you understand the complexities: how everything fits together. It won’t be so clear to someone who doesn’t know your business. Often, people give up if they find something confusing.

Sometimes it isn’t necessary for customers to know about complex issues which are important to the internal processes of your business. If that’s the case, don’t mention them or you’ll add unnecessary complexity.

Where you do have to mention complexity, such as different brands or subsidiaries dealing with different products or services, make sure that these are explained clearly. If not, customers won’t know who to contact about what and they could feel it is easier to go to a competitor.

Why am I writing this? Because I am trying to write about a company which appears to have a similar sister company offering a similar product and I have had to ask them to clarify the set-up. Not everyone would bother to ask.

Too much to handle?

There are few people in business who have enough time to sit twiddling their thumbs. In fact, the reason for the gap between our last blog and this one is that we’ve been extremely busy. So what do you do when new business enquiries go ballistic and there isn’t any time to blog, send out press releases and manage all your other marketing activities?

The worst thing you can do is to stop everything. The most important aspect of all marketing and communications is to do them regularly, even if only in small doses. They really are like great locomotives which require a lot of effort to start from a standstill, but far less to keep rolling at low speed.

The danger of letting your marketing activities stall is that they will take a long time to restart if you find business drops off and you suddenly need to generate new enquiries. By keeping everything ticking over, web sites and blogs will continue to work for you and attract enquiries.

So take this into account when planning your marketing and communications to ensure that, however busy you are, you don’t neglect them. We’re still very busy, but finding time to keep this blog rolling.

After our last blog, have you checked your content? We were alerted to a broken link on one of our web pages and fixed it, as there can never be room for complacency.

z2zine tomorrow: More words are not any easier to understand

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